My card was declined at the supermarket but I have enough money. Why?

A declined transaction can happen for several reasons even when your balance is sufficient:

• The relevant payment setting may be disabled — check that contactless, chip or online payments are enabled in the app (Wallet → Manage Account).
• The merchant’s bank may have blocked the transaction for security reasons (e.g. a new merchant category or an unusually large amount).
• The card may be frozen — check the card status in the app.

If none of the above explains the decline, email account@aletaplanet.com with the transaction details, merchant name, date and the amount attempted.