I pressed Activate Card in the app but my physical card has not arrived yet. What should I do?

If you tapped Activate Card but your physical card has not arrived, please do not complete the activation process — the card details shown correspond to the physical card on its way to you.

Your virtual card remains fully active for online spending while you wait.

Physical cards typically arrive within 2 weeks of ordering. If it has been more than 2 weeks,

• email account@aletaplanet.com with your registered name and account details.

We will investigate the delivery status and arrange a replacement if necessary.